Returns
Hire a Sari are confident that you will be delighted with your order. However, if for any reason you are not completely satisfied we would be happy to offer an, refund, exchange or replacement on goods purchased provided that they are in their original, unopened and unused condition and returned within 7 days of delivery.
When hiring outfits if you are not entirely satisfied please contact us within 48 hours of delivery, in order to receive a full refund. Items must be in a unused condition. If returns are not made within 7 days of delivery we can only exchange goods or replace goods.
To return goods:
Please contact our Customer Service Department by e-mail customerservice@hireasari.co.uk or call us on 07976402119 between 9am-5.00pm Monday to Friday You will be required to provide full details of your order and details of the goods you wish to return.
Please return your goods by recorded delivery (retaining your recorded delivery receipt as proof of postage) and send to the following address: Unit 7 1st Floor, Hamilton Office Park, Lewisher Road, Leicester ,LE4 9LR Please note you are responsible for costs incurred when returning items.
On receipt of the returned goods Hire a Sari will examine them before arranging an exchange, replacement or refund. We will endeavor to do this within seven working days of receipt of the goods.
If, you wish to exercise this right prior to despatch of the goods please contact our Customer Service Department by e-mail customerservice@hireasari.co.uk or call us on 07976402119 between 9am-5.00pm Monday to Friday.
Your statutory rights are not affected.
To Cancel goods:
All customers have the right to cancel there order, and receive a refund within a 7 days. If you cancel your order, or part of your order, one week or more prior to the date of your event, you will receive a full refund for those cancelled items. You have up to 7 days to return the ordered products. The goods must be unused, unopened, and in the same condition as they were originally dispatched.
Cancellations less than 48 hours prior to the date stated on the conformation, will not be eligible for any refund. All notices of cancellation part or otherwise must be made by telephone or email. You will need to keep a record of the cancellation number issued as evidence of the cancellation being made.
If an order or contract is cancelled for any reason the customer is then responsible for the costs of returning items to the company.
Replacements:
We must be notified within 48 hours of the outfit being received, if you wish to change the item for an alternative. In this case the customer will be responsible for returning the outfit to the company and for any costs involved. Alternative goods and sizes are subject to availability.